How Can We Help You?

Please read this entire page carefully to insure you get the help you need as fast as possible.

Regardless of the problem you are experiencing, your question is very important to us. We strive to give you the best support possible. Support tickets will be answered within 24 to 48 hours. Please see our hours on this page. We will no answer you support questions across any other platform.

We are closed for business on the following days:

Martin Luther King, Jr. (3rd Mon in Jan)
Washington's Birthday (3rd Mon in Feb)
Valentine's Day (February 14)
President's Day (February 17)
Memorial Day (Last Monday in May)
Independence Day (July 4)
Labor Day (1st Monday in Sept)

September 11th (9-11)
Columbus Day (2nd Monday in Oct)
Veterans Day (November 11)
Thanksgiving Day (4th Thursday in Nov)
Christmas Break (Dec 23 - January 3rd)

Frequently Ask Questions:

When should I create a support ticket? +

This support desk is to help you with any technical issues that you may be having with this websites or one of the products contained herein. Examples might be a dead link or a video not working. This help desk is not meant to be used for coaching or assistance in building your internet business. If you feel that this website or product is not functioning properly then please report the problem by submitting a ticket below.

What is the expected response time? +

Expected response time is 24 to 48 hours. You will probably not get a response over the weekend. When we are running a promotion response time may be a little longer, please be patient, you are important to us.

Please understand that some questions might require a programmer or other specialist. If this is the case this could add more time to fix your issue as this support desk can only handle general questions.

When creating a support ticket please be as detailed as possible.Please give us the date, time, purchase receipts number,, along with a detailed description of the issue you are having.

I can’t log in. +

Log in details are case sensitive so be sure your caps lock is not on. You created your log in and password when you signed up for the site. Check your e-mails for a confirmation of your log in details. If you have forgotten your password you can request it from the log in page.

Video won’t play / load +

The videos are server based at Amazon S3 and stream at 512kbps. We use the latest in Cloudfront technology to ensure the best streaming possible, this means playback speed and loading time will depend mostly on your internet connection. If the video is buffering or taking time to catch up press the pause button and allow the file to load completely before playing again. Patience is a virtue.

I want a refund for my Live Social Profits Access. +

Unfortunately, your membership to Social Live Profits is non- refundable. If you need help with your account or you have questions feel free to contact us at the support desk or call our office at 866-205-3389.

How do I get one on one help / coaching for my internet business? +

Please upgrade if you haven’t or submit a support ticket if you would like coaching..